Acceptable use policy

Effective 2026-10-22 · Version 1

Status: draft, not reviewed by a lawyer.

This policy is part of the Terms of Use. It applies to everything you publish or send through Shop Top Shelf: shop profiles, products, photos, content made in the content studio, campaigns, emails, text messages, reviews, replies and messages.

1. Claims you must not make

Income claims: no promises or suggestions of earnings, income, financial freedom, quitting your job or "being your own boss" as a result of joining a company or a team, and no recruiting pitches presented as product posts.
Health claims: no claims that a product treats, cures, prevents or diagnoses a disease or condition, replaces medical care or medication, or causes weight loss or other body changes, unless the claim is authorized for that product by the competent authority and your company allows it.
Before-and-after images that suggest medical or weight-loss results.
Misleading offers: no false prices, fake discounts, fake scarcity, or claims that your company, a brand or Shop Top Shelf endorses you when it does not.

Our screening looks for these claims in every language we support and holds matching content until it is edited or reviewed by our staff (Privacy Policy section 13.7).

2. Products

List only products you are allowed to sell, with accurate names, photos and descriptions. No counterfeit, recalled, unsafe or illegal products, no products that need a licence you do not have, and nothing your company does not allow you to sell online. Buy links must go where they say they go, over https.

3. Contacts and messages

Message only people who gave you consent for that channel, and stop at once when they unsubscribe or reply STOP.
Do not import lists you bought, rented, scraped or collected for another purpose.
No spam, chain messages, misleading subject lines or sender names, and no messages to people who asked not to be contacted.
Do not use customer messages to harass anyone or to push recruiting.

4. Reviews

Write reviews only from your own experience. No reviews of your own shop or products, and no reviews written to harm a competitor.
Do not offer or accept anything in exchange for a review unless the review clearly says so; never offer anything for a positive review.
Associates must not pressure, threaten or pay customers to change or remove a review.

5. People and content

No harassment, hate, threats, sexual content involving minors, violent or graphic content, or content that exposes someone's private information.
Do not impersonate anyone, and do not use names, photos or trademarks you do not have the right to use.
Respect copyright: use company materials only as your company allows.

6. The service

Do not scrape the service, collect other users' information, or access accounts or data that are not yours.
Do not create fake accounts, follows, likes, clicks or reviews, or use bots to inflate statistics or trending rankings.
Do not try to break the service's security, overload it, or get around plan limits, moderation or suspensions.

7. What we do

We may hold or remove content, limit sending, hide a shop from public pages, suspend or close an account, and report illegal content to the authorities. Where it is reasonable we tell you what we did and why, and you can ask for a review at privacy@ai-eh-by.ca. To report a shop, product, review or message, use "Report" in the app or write to privacy@ai-eh-by.ca.