Questions and answers

A storefront and marketing toolkit for independent associates of direct-selling companies, and a place for shoppers to discover and follow them. Associates get a shop page, tracked links, a content studio and campaign tools; shoppers browse, follow, like and keep wish lists.

No. Shop Top Shelf is independent and not affiliated with or endorsed by any direct-selling or network marketing company. Company and product names belong to their owners.

No. We do not sell products or take payments for them. The buy button goes to the associate’s own link, and the order is between the shopper, the associate and their company.

English, French and Spanish, on the website and in the app. Change the language at any time.

Shop Top Shelf runs in your browser. On your phone you can add it to your home screen and turn on notifications, like an app.

Usually a few minutes: pick a handle, paste a few of your posts, review the AI draft, add your buy links and publish.

Not yet. Today you paste captions or upload screenshots for the AI shop setup. Connecting accounts directly is coming soon, once each network approves our app.

No. AI suggestions are drafts. Your shop, products, posts and emails go out only when you publish or send them.

A short link for a product or your shop, made for one campaign and channel. It opens the product in your shop and counts the click, so you can see which posts work.

Not yet. At the scheduled time you get a reminder with the caption copied and the image ready to post in one tap. Automatic posting is coming soon for networks that allow it.

We do not allow income claims or health and cure claims, because they mislead people and break advertising rules. Text that looks like one is held until you edit it or we review it.

Yes, on Pro and Team, if they agreed to hear from you. When you import contacts you confirm you have their consent, and every email has an unsubscribe link.

No. Browse and buy without one. Sign in with Google, Apple or email only to follow shops, like products, review or keep wish lists.

Tap the buy button on a product. You go to the associate’s own link and order there.

They see counts, not your name or email, unless you turn on sharing in your privacy settings. If you sign up for an associate’s updates, they get the email address you gave them.

Signed-in shoppers can rate a product or a shop once and edit it later. Reviews are screened and can be reported; a badge shows when the writer clicked through to buy.

Yes. The Free plan includes your shop, products, smart links, QR codes, the AI shop setup and basic analytics, with no time limit.

You get Pro free for 14 days. A card is needed to start, and you are charged when the trial ends unless you cancel first. Cancel during the trial and you pay nothing. One trial per person.

Shop Top Shelf is new and its prices may change. If they do, we will tell you before the change affects your plan.

Open Billing in the app and cancel at any time. You keep paid features until the end of the period you paid for.

No. Browsing, following, likes, reviews and wish lists are free for shoppers.

We use it to run the service and never sell it or use it for cross-site advertising. The privacy policy lists what we collect, why, who processes it and for how long.

On Google Cloud (Vertex AI). The text and images you choose to analyse are sent there to draft your shop and content. The privacy policy has the details.

We count clicks with the referrer, device type and country. We do not store IP addresses; repeat visits are counted with a daily anonymous code.

In the app, open Settings and choose Delete account. If you cannot sign in, use the request form on the Delete your account page.